Adam Torres
Skills
Microsoft Office Suite: Advanced Excel & Word, PowerPoint, Access, Outlook, OneNote, Visio & SharePoint
System Knowledge: JIRA, Confluence, Blueprint, SDLC, ALM, Black Knight, Loansphere, Early Resolution
Call Recording Systems: NICE, Verint & Witness; Including Speech Analytics Software
Business Intelligence (BI) Tools & Coding Languages: Business Objects, SAS, VBA, C# & SQL
Education
Bachelor's Degree Studies: Information Science of Technology
Expected December 2025, University of Wisconsin-Milwaukee, Milwaukee, WI
Work Experience
Wells Fargo Home Mortgage September 2005 – June 2022
SENIOR TECHNOLOGY BUSINESS SYSTEMS CONSULTANT, San Antonio, TX (September 2017 – June 2022)
Acted as liaison for Bankruptcy/Foreclosure teams and technology partners for analyzing complex business problems
while documenting business requirements and user stories to implement successful and cost effective solutions.
- Collaborated and consulted in cross-functional, interdisciplinary and meaningful ways with key stakeholders and
external vendors in diverse geographical locations, including India, to build meaningful working relationships.
- Effectively communicated across varying levels of the organization, including senior leaders, to express critical
updates and important missives, identify potential risks and escalate concerns where appropriate.
- Continuously assessed highly-customized business needs for opportunities in cutting-edge continued process
improvement by challenging the status quo to gain consensus, influence change and drive excellence.
- Organized and led team discussions around effort sizing and project planning in an Agile based, cooperative
work effort; fostered state-of-the-art partnerships to capture talent, apply skills, and deliver beyond expectation.